From recent personal experience – as the disgruntled supplier – I suggest:
If they owe you
- Be reasonable. Times are tough, people generally do the decent thing. Anyway hitting hurricane force immediately leaves nowhere to go.
- Be persistent.
- Know your rights.
If you owe them:
- Don’t hide. Ignoring email, phone messages or carrier pigeons sent to chase the debt won’t work. Like Arnie, they’ll be back. Keeping people in the dark infuriates them. There’s good advice here.
- Be honest, explain, offer to pay a bit at a time to show good will.
- Get help.
- Remember, no-one believes “the cheque’s in the post”.